{"xsrfToken":"B6KZ-CTJJ-XTJ7-341N_4883aad10b5fb53a8ead614d8400ac7c56fcbb69_lout","branding":{"id":"6","key":"tsd","name":"Customer Care Onyx & HSSE","portalBaseUrl":"/servicedesk/customer/portal/6","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/6/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c79436","headerLinkHoverBGColor":"#c79436","headerBadgeColor":"#c79436"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/0d7b47c8-38a2-4b2d-9eb6-d1aa390f4a0e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2YjQ1ODMxMS1lMDc2LTQ2YzctYjQyYS0zMGM5YWVkMDI0NjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjBkN2I0N2M4LTM4YTItNGIyZC05ZWI2LWQxYWEzOTBmNGEwZSI6WyJyZWFkIl19LCJleHAiOjE2NzQ3NzE2MjcsIm5iZiI6MTY3NDc3MTAyN30.cZN8qh6HvzFBwcEM-Ge-E-niIn8u-xznj0UZKOMelCc&client=6b458311-e076-46c7-b42a-30c9aed02468&mode=fit","logoId":"0d7b47c8-38a2-4b2d-9eb6-d1aa390f4a0e","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Onyx One","userInitialAnnouncementMessageWiki":"<h3><a name=\"ConfluenceProjectSpaceshttps%3A%2F%2Fonyxonlinelearning.atlassian.net%2Fwiki%2Fhome\" target=\"_blank\"></a><a href=\"https://onyxonlinelearning.atlassian.net/wiki/home\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Confluence Project Spaces </a></h3>\n<p>Click <a href=\"https://onyxonlinelearning.atlassian.net/wiki/home\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a></p>","translations":{"fi-FI":{"sharedPortalName":"Tukikeskus","localeDisplayName":"Finnish (Finland)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Onyx One","announcementMessage":"h3. [Confluence Project Spaces |https://onyxonlinelearning.atlassian.net/wiki/home]\n\nClick [here|https://onyxonlinelearning.atlassian.net/wiki/home]","localeDisplayName":"English (United States)"},"no-NO":{"sharedPortalName":"Kundesenter","localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"sharedPortalName":"帮助中心","localeDisplayName":"Chinese (China)"},"is-IS":{"sharedPortalName":"Hjálparmiðstöð","localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"sharedPortalName":"Helpcentrum","localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"sharedPortalName":"Centrum nápovědy","localeDisplayName":"Czech (Czechia)"},"ja-JP":{"sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"},"hu-HU":{"sharedPortalName":"Súgóközpont","localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"ko-KR":{"sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"pt-BR":{"sharedPortalName":"Central de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"sharedPortalName":"Centrum pomoci","localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"it-IT":{"sharedPortalName":"Centro assistenza","localeDisplayName":"Italian (Italy)"},"ru-RU":{"sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"pl-PL":{"sharedPortalName":"Centrum pomocy","localeDisplayName":"Polish (Poland)"},"pt-PT":{"sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"sharedPortalName":"Centru Asistență","localeDisplayName":"Romanian (Romania)"},"sv-SE":{"sharedPortalName":"Hjälpcentral","localeDisplayName":"Swedish (Sweden)"},"da-DK":{"sharedPortalName":"Hjælp","localeDisplayName":"Danish (Denmark)"},"et-EE":{"sharedPortalName":"Abikeskkond","localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"vi-VN":{"sharedPortalName":"Trung t�m trợ gi�p","localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"6","key":"tsd","projectId":11600,"serviceDeskId":6,"name":"Customer Care Onyx & HSSE","description":"<p>We are here to help and assist you!</p>\n<p>Please feel free to scroll true our knowledge base articles or raise a question to the team!</p>","portalBaseUrl":"/servicedesk/customer/portal/6","onlyPortal":true,"reqTypes":[{"id":"36","name":"Raise a complaint/suggestion","descriptionHtml":"","callToAction":"Raise a complaint/suggestion","introHtml":"","icon":13658,"iconUrl":"https://onyxonlinelearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13658","groups":[4],"key":""},{"id":"10","name":"Request Onyx Help","descriptionHtml":"<p>Have you checked our <a href=\"https://onyxonlinelearning.atlassian.net/servicedesk/customer/portal/6\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledge Base</a> for possible solutions?</p>","callToAction":"Request Onyx Help","introHtml":"","icon":11927,"iconUrl":"https://onyxonlinelearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11927","groups":[4],"key":""},{"id":"52","name":"Account Management","descriptionHtml":"","callToAction":"Account Management","introHtml":"<p>Questions from Clients</p>","icon":13709,"iconUrl":"https://onyxonlinelearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13709","groups":[],"key":""},{"id":"18","name":"Book a telephone call","descriptionHtml":"<p><a href=\"http://schedule.onyxone.com/schedule/onyxone/Onyx_Call_Back\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://schedule.onyxone.com/schedule/onyxone/Onyx_Call_Back</a></p>","callToAction":"Book a telephone call","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":11921,"iconUrl":"https://onyxonlinelearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11921","groups":[],"key":""},{"id":"16","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":11904,"iconUrl":"https://onyxonlinelearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11904","groups":[],"key":""},{"id":"14","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer JIRA.</p>","icon":11925,"iconUrl":"https://onyxonlinelearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11925","groups":[],"key":""},{"id":"20","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":11919,"iconUrl":"https://onyxonlinelearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11919","groups":[],"key":""},{"id":"19","name":"Request new software","descriptionHtml":"<p>Here you can upload your PDF documents</p>","callToAction":"Request new software","introHtml":"<p>Upload Communication HSSE</p>","icon":11937,"iconUrl":"https://onyxonlinelearning.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11937","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Customer Care"}],"orderMapping":{"14":[36],"4":[10,36],"7":[18],"5":[10,19,20],"6":[14,16],"8":[19]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e0c9f92a-9860-32bd-8d6c-0001872a1927","appLinkName":"System Confluence","appLinkUrl":"https://onyxonlinelearning.atlassian.net/wiki","spaceKey":"OOKB","spaceName":"Onyx One KB","spaceUrl":"https://onyxonlinelearning.atlassian.net/wiki/spaces/OOKB","isServer":false},"labels":[],"projectKey":"OSD","serviceDeskId":6},"createPermission":true,"portalAnnouncement":{"portalId":6,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OSD","userLanguageHeader":"Welcome in the Onyx portal!","userLanguageMessageWiki":"<p>Here you can raise a request for our Customer Care department or search our Knowledge Base</p>","defaultLanguageHeader":"Welcome in the Onyx portal!","defaultLanguageMessage":"Here you can raise a request for our Customer Care department or search our Knowledge Base","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Onyx One","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://onyxonlinelearning.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=onyxonlinelearning","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"B6KZ-CTJJ-XTJ7-341N_4883aad10b5fb53a8ead614d8400ac7c56fcbb69_lout","baseUrl":"https://onyxonlinelearning.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"6b458311-e076-46c7-b42a-30c9aed02468","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}